Your privacy is our responsibility

Introduction

8up88 ("we", "our", or "platform") is an online gaming service provider in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect from you when you use our website 8up88.lat, how that information is used, how it is stored, and under what circumstances it may be shared with third parties.

By using our platform, you are considered to have fully read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, we recommend that you refrain from using 8up88 services.

We collect various types of information to provide and improve 8up88 services. This information can be divided into two main categories:

1.1 Information you provide directly

When you open an account, log in, or contact support on our platform, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Copy of national ID or passport (when identity verification is required)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Content of messages sent via live chat or email

1.2 Automatically collected information

When you visit our website, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• List of pages visited and time spent
• Referral URL (where you came from before reaching our site)
• Cookie and session data
• Gaming history and transaction records

8up88 uses your information only for specific, fair, and transparent purposes. We process your information for the following reasons:

2.1 Service operation and improvement

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Delivering gaming services without interruption
• Identifying and resolving technical issues
• Improving platform features

2.2 Security and fraud prevention

• Detecting unauthorized access to accounts
• Monitoring suspicious transactions
• Ensuring age verification (complying with the 21+ policy)
• Preventing multiple accounts

2.3 Customer service

• Providing support via live chat and email
• Responding to complaints and inquiries
• Notifying you of important account updates

2.4 Legal compliance

• Complying with applicable laws and regulations
• Maintaining financial records
• Complying with court orders or requests from authorities

8up88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant financial institutions.
• Technology partners: Technology service providers working to operate the platform have limited access only to the information needed for their specific work.
• Legal authorities: Information may be disclosed in response to a court order or a valid request from a government or regulatory body.
• Fraud prevention agencies: In cases of serious fraud, limited information may be shared with the relevant agency.

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

4.1 Cookies we use

• Essential cookies: These are necessary for maintaining login sessions, verifying security, and keeping core services running.
• Functional cookies: For remembering your preferred language, layout, and other settings.
• Analytics cookies: For analyzing site statistics and understanding user behavior.

4.2 Cookie controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

8up88 follows industry-standard technologies and practices to ensure the security of your information:

• SSL/TLS encryption: All data transfers between our website and servers are carried out through encrypted connections.
• Data encryption: Sensitive information stored at rest (passwords, payment data) is kept in encrypted form.
• Access controls: Only authorized staff can access specific information required for their designated tasks.
• Regular security reviews: Our systems undergo regular security testing.
• Data minimization: We collect only the information necessary to provide our services.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Financial and identity-related information may be retained for a specified period after account closure for legal reasons.
• Transaction records: Financial transaction data is retained for an extended period (for accounting and legal purposes).
• Log data: Technical logs are deleted after a short retention period.

Once the required retention period ends, we delete or anonymize your information using secure methods.

As a user of 8up88, you have the following rights regarding your own personal information:

7.1 Right of access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

7.2 Right to correction

You have the right to correct your information if it is inaccurate or incomplete. This can be done through your account settings or by contacting support.

7.3 Right to deletion

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.

7.4 Right to object to processing

You have the right to object to the processing of your information for marketing purposes. To exercise this right, please contact our support.

8up88 is a platform operated exclusively for individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

Age is verified at the time of account registration. If we become aware that a user is under the age of 21, their account will be closed immediately and all collected information will be deleted.

If you suspect that a minor is using our platform, please contact [email protected].

Our platform uses third-party technology solutions to operate its services (such as game providers like Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft; payment gateways; and cybersecurity services). These third parties have their own privacy policies and manage information according to their own policies.

8up88 is not responsible for the privacy practices of third parties. However, we work only with trusted and reliable partners and include data protection provisions in our agreements with them.

We reserve the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the "Last updated" date at the top of this page
• Provide a clear notice on the platform where necessary
• For important changes, registered users may be notified by email

Your continued use of our services after a revised Policy is published will be considered your agreement to the new terms. It is your responsibility to review the Policy after any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The 8up88 data protection team is ready to address any of your inquiries.